Crisis management procedures | Training | Crisis management and communication | Tourism

Supporting an international group in the daily management of its sensitive issues and crisis.

Our mission

Safeguarding the reputation of a hotel group and the prestigious associated brands that represent a network of over 1,000 hotels worldwide.

Our support

  • • Audit and risk assessment;
  • • Implementing crisis management procedures and communication tools (alerting system, risk assessment, crisis cell mobilization, communication…);
  • • Training for key collaborators (general managers, crisis coordinator, country correspondents, regional directors, etc.);
  • • Operational counsel and support for each sensitive situation faced by the group.

Key results

  • • 24/7 monitoring, consulting, and operational support to manage risks and crisis;
  • • Follow-up and feedback to provide regular procedure updates;
  • • Annual training sessions for relevant employees and key spokespeople (crisis simulations and media training).
Next case